Frequently Asked Questions (FAQ)

    • DO I NEED TO MAKE A RESERVATION?

      Reservations are not required. It is, however, a good idea to reserve your event so that you know you will be able to get what you need.

    • HOW FAR IN ADVANCE SHOULD I PLACE MY RESERVATION?

      You should place your reservation as soon as you are pretty sure about what items and quantities you will be needing.

    • CAN I CHANGE MY RESERVATION LATER ON?

      Yes, you can increase your order as long as we have the items available. You can add or decrease your quantities, or delete items, up to 10 days before your event. After 10 Days a fee may be applied

    • HOW DO I MAKE A RESERVATION?

      You can make a reservation over the phone, through e-mail or text. To reserve your date we will need to charge 50% of the total order amount. We accept Credit, Debit, Venmo, Paypal, check, or cash.

    • WHAT ABOUT DEPOSITS?

      A refundable security deposit is required on all orders. The amount of deposit is determined by the size of your order, and usually will be 50% . This can be paid in cash, check, credit/debit card, or venmo.. If you give us your credit card number we can simply hold the number.

    • HOW MUCH IS YOUR DELIVERY CHARGE?

      We offer free curbside pickup and delivery for cities between Santaquin Utah, and Draper Utah, Standard round trip delivery and pick-up rates will vary for the cities that fall out side of Utah County. Farm Tables have a delivery/set up fee of $10 per table Rates may also be higher for non-standard deliveries such as those that are for specific times, before or after hours, certain hotels, convention center locations etc… Please call or Email us for a quote.

    • DO I NEED TO BE HOME WHEN YOU DELIVER OR PICK-UP?

      Preferably yes so we know where to put things. If not we need to access to get into your backyard or wherever the event is held.

    • DO YOU SET UP THE EQUIPMENT?

      Anything above $600 in rentals, Yes we will do all the set up and take down for the event. Normally, when we deliver, we stack the items on the patio or other designated area. For some of the products, such as the farm tables and dance floor, set up and take down is required. Call for Pricing for set up and take down.

      Dance Floors, Volkswagen Photobooth, Stage and Lights.

    • WHAT IF I DAMAGE AN ITEM?

      We offer rental protection at a small additional charge.  By choosing the rental protection you will not be held responsible for any damage to items on your order.

      If you choose not to protect your order you will be charged the replacement cost for the items you damage.

    • WHAT CREDIT CARDS DO YOU ACCEPT?

      VISA, Master Card, American Express, Discover and most ATM cards & Venmo.

    • MY EVENT IS ON SATURDAY. SINCE YOU ARE CLOSED ON SUNDAYS, DO I HAVE TO PAY FOR AN EXTRA DAY?

      No, you can get your items on Saturday and we can pick them up on Monday for a one day charge. For most events, we will remove the items Saturday night or early Sunday morning depending on how crazy the party was.

    • DO YOU CHARGE SALES TAX?

      Yes 6.85%.

    • CAN I GET MY ITEMS DELIVERED THE DAY BEFORE MY EVENT?

      Many times this is possible. Check with us for availability.

    • WHAT ABOUT LATE NIGHT, EARLY MORNING, OR SUNDAY DELIVERIES AND PICK-UPS?

      Yes we can do them; please call for a quote.

  • HOW DO YOUR PRICES COMPARE WITH THOSE OF OTHER COMPANIES?

    Most of our prices are the same or lower than our competitors. At Firefly Events we offer the highest quality at a fair price.